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Helix Labs Portal
Customer portal with billing, support tickets and real-time analytics dashboards.
Client
Helix Labs
Developer Tools
Services
SaaS Portal · SSO · Real-time Analytics
Timeline
10 weeks
+19 NPS
Results
+19
NPS lift
−63%
Support tickets
92%
Self-serve rate
+24%
Expansion revenue
The challenge
Helix had a fragmented support experience — tickets in Intercom, billing in Stripe, usage stats in their own app. Customers complained about the runaround.
Our solution
Built a unified customer portal with SSO across all systems, real-time usage analytics, embedded billing self-serve, and a knowledge base. Single login, full visibility.
Gallery
"Best ROI we've had on any project. Customers love it and our support team thanks us every week."
Marco D. · CTO, Helix Labs
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